Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCSOH020 Mapping and Delivery Guide
Develop quality systems in line with registration standards

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CHCSOH020 - Develop quality systems in line with registration standards
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contribute to the integrity and governance of a social housing organisation.
  • Contribute to the development, documentation and implementation of organisational code of conduct, mission, values, policies and procedures that reflect legislative standards and requirements.
  • Ensure members of the governing body have sufficient training and communication skills to carry out their role.
  • Develop, document and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisational expectations of the member, organisational code of conduct and division of responsibility between the governing body and organisational management.
  • Establish strategies to identify, manage and mitigate potential, perceived and actual conflicts of personal interest and organisational interest.
  • Identify situations requiring specialist advice and seek specialist advice from professionals.
  • Establish and maintain organisational policies and procedures for record keeping systems.
  • Determine risks to the business and identify effective and financially sustainable strategies and control measures to address risks.
  • Establish authority and accountability for management of risks to the business.
  • Establish system of communicating risk and controls to governing body, management and staff.
       
Element: Manage staffing issues to address organisational performance.
  • Develop, document and maintain policies on staff recruitment, development and management that reflect good practice guidelines outlined in current community housing standards.
  • Develop, document and maintain position descriptions including organisational code of conduct, management objectives and role of individual employee in achieving those objectives.
  • Develop, document and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of organisational operations, and in line with industrial awards and other similar agencies.
  • Define the relationship between remuneration, organisational performance and individual performance to ensure transparency.
       
Element: Manage financial viability issues.
  • Contribute to the development and documentation of a long-term business plan that demonstrates organisational financial viability and solvency.
  • Develop, document and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income.
  • Establish authority, accountability and compliance according to organisational policies and procedures and current community housing standards in regard to financial, administrative and information management systems.
       
Element: Develop, document and implement tenancy management strategies.
  • Develop, document and implement systems to review rent modelling and impact of organisational policy on the tenant population and organisational financial viability.
  • Develop and document policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears.
  • Develop, document and implement policies and strategies in line with current community housing standards in relation to fair and equitable access and allocation of housing, and meeting the requirements of clients with complex needs on low income.
       
Element: Oversee management and maintenance of housing stock.
  • Develop, document and implement systems for maintaining properties under organisational ownership and management to a community standard.
  • Develop, document and implement policies and procedures to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management according to current community housing standards.
  • Develop, document and implement systems for organisational tenant consultation when acquiring and developing new housing stock.
       
Element: Develop continuous improvement processes.
  • Identify areas of quality and compliance against current community housing registration standards.
  • Develop and document continuous improvement processes to monitor and review quality and compliance issues.
  • Involve stakeholders in continuous improvement processes.
  • Implement improvements in response to continuous improvement processes and stakeholder feedback.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Contribute to the development, documentation and implementation of organisational code of conduct, mission, values, policies and procedures that reflect legislative standards and requirements. 
Ensure members of the governing body have sufficient training and communication skills to carry out their role. 
Develop, document and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisational expectations of the member, organisational code of conduct and division of responsibility between the governing body and organisational management. 
Establish strategies to identify, manage and mitigate potential, perceived and actual conflicts of personal interest and organisational interest. 
Identify situations requiring specialist advice and seek specialist advice from professionals. 
Establish and maintain organisational policies and procedures for record keeping systems. 
Determine risks to the business and identify effective and financially sustainable strategies and control measures to address risks. 
Establish authority and accountability for management of risks to the business. 
Establish system of communicating risk and controls to governing body, management and staff. 
Develop, document and maintain policies on staff recruitment, development and management that reflect good practice guidelines outlined in current community housing standards. 
Develop, document and maintain position descriptions including organisational code of conduct, management objectives and role of individual employee in achieving those objectives. 
Develop, document and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of organisational operations, and in line with industrial awards and other similar agencies. 
Define the relationship between remuneration, organisational performance and individual performance to ensure transparency. 
Contribute to the development and documentation of a long-term business plan that demonstrates organisational financial viability and solvency. 
Develop, document and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income. 
Establish authority, accountability and compliance according to organisational policies and procedures and current community housing standards in regard to financial, administrative and information management systems. 
Develop, document and implement systems to review rent modelling and impact of organisational policy on the tenant population and organisational financial viability. 
Develop and document policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears. 
Develop, document and implement policies and strategies in line with current community housing standards in relation to fair and equitable access and allocation of housing, and meeting the requirements of clients with complex needs on low income. 
Develop, document and implement systems for maintaining properties under organisational ownership and management to a community standard. 
Develop, document and implement policies and procedures to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management according to current community housing standards. 
Develop, document and implement systems for organisational tenant consultation when acquiring and developing new housing stock. 
Identify areas of quality and compliance against current community housing registration standards. 
Develop and document continuous improvement processes to monitor and review quality and compliance issues. 
Involve stakeholders in continuous improvement processes. 
Implement improvements in response to continuous improvement processes and stakeholder feedback. 

Forms

Assessment Cover Sheet

CHCSOH020 - Develop quality systems in line with registration standards
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCSOH020 - Develop quality systems in line with registration standards

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: